Accident and
Roadside Assistance

Accident Management

If you are involved in an accident try and stay calm as we are here to help you in any way we can. Follow these steps to ensure that everyone involved is kept safe:

1. Make the scene safe for yourself and other motorists. Call 111 if someone is injured.

2. Do NOT admit liability.

3.Collect information required to fill out the Accident Report Card. This includes:

OTHER DRIVER DETAILS: name, licence plate number, license number, address, contact details, vehicle make and model, vehicle ownership details and vehicle insurance details.

ACCIDENT DETAILS: Don't forget to write down important information regarding the location of the accident including: day and time, full address details including major intersecting roads. If you are able to, draw a sketch of the accident scene. Also try and record other details such as condition of road, direction travelling, speed of vehicle etc.

WITNESS DETAILS: Find any relevant witnesses and collect their contact details including their name, address, email address and telephone number.

POLICE: record any details if the accident was reported to the police including the police officer's name, station address and officer number.

4. Take photographs of the accident and its location where possible.

5. Call our 24 hour Driver Support Line on 0800 11 63 63 as soon as you are able to after the accident.

Our Driver Support Line will assist you after the accident to:

Provide assistance at the scene
Tow the vehicle
Organise insurance claims
Organise a rental vehicle

If your vehicle is stolen or vandalised, please also call our 24 hour Driver Support Line on 0800 11 63 63.

Roadside Assistance

You may find yourself in a situation where you've broken down, locked your keys in the car, or you may have a flat battery or tyre or you might have run out of petrol.

One of the benefits of our fleet management and fully maintained leases is the inclusion of Roadside Assistance. Simply call Custom Fleet's 24 hour Driver Support Line on 0800 11 63 63 and we’ll get you back on the road as soon as we possibly can.

For most situations, we can fix the problem at the roadside and we can have you safely on your way in no time. If the situation is more complex, we can provide you with the expertise and support needed to have your vehicle transported to the nearest place for repair.