Be cautious of unexpected requests involving payments, account details, authorised contacts, vehicles, or company information using an established contact method.
We will never ask you to share passwords, verification codes, or other security details through an unsolicited call, email, or text message.
If you are unsure whether a communication is genuine, do not respond, click any links, or open attachments. Contact us using the details published on this website.
Act promptly if you suspect fraud, attempted fraud, or unauthorised activity relating to your account or leased vehicles:
Contact us as soon as possible.
Tell us what happened, including any suspicious messages, transactions, or requests you received.
Keep copies of relevant messages, emails, receipts, or transaction details where possible.
If you need assistance reporting an incident, please contact us at 0800 453 274 as soon as possible.
You may also find support and information through:
Netsafe (opens in a new tab) – to report online scams and access scam-prevention and support guidance.
National Cyber Security Centre (opens in a new tab) – to report online security incidents, including scam emails, texts and phone calls.
IDCARE (opens in a new tab) – for support with identity theft, scams and cyber incidents in Australia and New Zealand.