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Financial support and hardship assistance

If you or your business is experiencing financial difficulty and you are concerned about meeting your lease repayments, please contact us as early as possible. Financial circumstances can change unexpectedly. For an individual, this might include reduced income, loss of employment, illness, family or relationship changes, or rising living costs. For a business, this might include reduced work, delayed customer payments, rising operating costs, vehicle downtime, or other unforeseen events. A conversation with us is the first step; we will seek to understand your circumstances and discuss the support options that may be available.

How we can help

Support will depend on your circumstances, the type of lease you have and your lease agreement. We may discuss options to help make repayments more manageable for an agreed period.

We will explain the available options, any relevant terms or impacts, and the next steps so you can make an informed decision.

What to expect

Once you contact us, we will:

Review the information you provide about your circumstances.
Discuss your lease obligations and available support options.
Keep you informed of the outcome and any actions required.

Please continue to meet your existing repayment obligations where possible while we assess your request, unless we agree otherwise.

Get in touch

You do not need to wait until you have missed a repayment. To discuss financial support or hardship assistance, contact us at 0800 453 274.