
Creating meaningful sustainability outcomes requires clear goals, collaboration and people who can turn strategy into action.
In a new Women in Automotive profile, Caitlin Duggan, Sustainability Specialist at Custom Fleet, shares how an unexpected career path led her into sustainability. She also reflects on her role in developing and now delivering our strategy and action plan through to 2030.
Her story also provides an insight into how we approach sustainability across Custom Fleet in New Zealand and Australia, with environmental, social and governance considerations connected to long-term business performance. Caitlin’s work supports our sustainability priorities across both markets, including how we help customers respond to changing expectations and progress their fleet sustainability goals.

Caitlin began her career in marketing before moving into customer experience and product roles.
That background has proved valuable in sustainability. Understanding customer expectations, communicating complex ideas clearly and balancing purpose with commercial realities have all influenced how she approaches her work today.
When sustainability became a more significant driver of Custom Fleet's business strategy, those experiences provided a foundation for Caitlin to move into the field and help build the organisation's sustainability strategy.
Caitlin's interview challenges the idea that sustainability is primarily about environmental initiatives.
Her work spans the broader environmental, social and governance landscape and involves building partnerships, bringing teams together and helping embed sustainability priorities throughout the business.
An important part of that is connecting sustainability with measurable business outcomes.
Efficiency, innovation and long-term resilience can all be strengthened by better sustainability decisions. The same principle applies to fleet management, where data and informed planning can help organisations balance operational requirements with their sustainability objectives.
Large sustainability goals can sometimes feel difficult to translate into day-to-day decisions.
Caitlin's perspective is to focus on measurable goals and sustained progress.
She talks about the importance of leadership support, public commitments and collaboration across different areas of the business. External partnerships also play an important role in helping Custom Fleet extend its impact.
It's a practical philosophy that reflects how we support customers with their own sustainability journeys. Understand where you are today, identify where change can make a difference and build from there.
Caitlin also reflects on the importance of visibility for women considering careers in automotive.
Her own journey demonstrates just how varied those careers can be. The automotive industry increasingly brings together disciplines including sustainability, technology, data, customer experience and mobility alongside more traditional automotive roles.
Sharing those stories can help more women recognise that there's a place for their skills and experience within the industry.
Discover more about Caitlin's career journey, her approach to sustainability and the experiences that have shaped how she works today.